Student Service

How can we help?

Our student support team is here to help with any questions you may have before and during your studies.

We answer questions related to all aspects of the student lifecycle including:

  • Enquiring and applying for a new course

  • Chapters and course information

  • Letters, transcripts and certificates

  • Course fees

  • Technical assistance in using e-learning platform

Submitted an enquiry online?

Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry.

We’ll then assess your enquiry and get back to you within 1 business day.

It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.

General Enquiry

If you have any queries regarding our industry training and English courses, please make sure that you are reaching out to us using the enquiry form available on the website or alternatively at

Due to the covid restrictions, we are currently unable to accept any walk-in guests, however, you are more than welcome to book your visit first using the enquiry form before visiting our office.

Technical SUpport

During your time at Brighten Careers Institute, our staff want to ensure you feel informed, secure and supported.

Should you require any technical assistance or guidance with any part of your study life, please email us at with a heading to indicate that you need technical assistance.

e.g. [IT Support] I am unable to access to my e-learning account.